Introduction
At kopira.xyz, we strive to provide high-quality products and ensure that your experience with us is pleasant and satisfactory. This warranty policy outlines the coverage and terms for all products purchased from our website. By purchasing from kopira.xyz, you agree to abide by the terms and conditions outlined in this policy. If you have any questions regarding our warranty, please contact our customer support team.
Scope of Warranty
1. Coverage
Our warranty applies to all products purchased directly from kopira.xyz, excluding products bought through unauthorized third-party sellers. We guarantee that our products are free from manufacturing defects and will function as intended under normal use for the period specified below.
2. Warranty Period
The warranty period for each product varies depending on the type and manufacturer. Unless otherwise stated, our warranty period is as follows:
- Electronics: 12 months
- Appliances: 24 months
- Furniture: 36 months
- Accessories: 6 months
The warranty period begins on the date of purchase and covers only the original buyer.
3. Conditions of Warranty
To be eligible for warranty coverage, the product must meet the following conditions:
- The product must have been purchased directly from kopira.xyz.
- The product must be used in accordance with the instructions provided.
- The product must not have been subjected to misuse, neglect, accidental damage, or unauthorized repair or modification.
- The product must be in its original condition without any alterations.
Exclusions from Warranty
The following situations are not covered under our warranty:
- Damage resulting from accidents, abuse, misuse, or neglect.
- Normal wear and tear, including fading, scratching, or deterioration due to regular use.
- Damages caused by unauthorized repairs or modifications.
- Damage resulting from environmental factors such as water, fire, or extreme temperatures.
- Products that have been tampered with, altered, or opened.
How to Claim a Warranty
4. Initiating a Claim
If you believe your product is defective and qualifies for warranty service, follow these steps:
- Contact our customer support team at support@kopira.xyz within the warranty period. Provide the following details:
- Order number or proof of purchase
- Description of the defect or issue
- Photos or videos of the product (if applicable)
- Our support team will assess your claim and, if necessary, ask for additional information or send you a return shipping label.
5. Return Shipping
In case the product needs to be returned for warranty service, kopira.xyz will cover the cost of return shipping within the warranty period. After we receive the returned product, our team will inspect it to determine if the issue is covered under the warranty.
If the product is not eligible for warranty, we will inform you of the findings and the option for a paid repair service.
Warranty Repair or Replacement
6. Repair Process
If your product is covered under the warranty, we will repair the product at no additional cost to you. Our team will make every effort to complete the repair in a timely manner, typically within 10 business days. In some cases, we may need to order replacement parts, which could extend the repair time.
7. Replacement Policy
If a repair is not feasible or the product is deemed beyond repair, we will offer a replacement product of the same model or, if unavailable, a comparable product of equal value. If a replacement product is not an option, we will offer a full refund.
8. Refunds
If a refund is issued, it will be processed to the original payment method. Refunds will be issued within 10 business days after the product has been received and inspected. Shipping fees are non-refundable unless the product is found to be defective upon arrival.
Limitation of Liability
9. Limitation of Warranty
The warranty provided by kopira.xyz is limited to the repair, replacement, or refund of the product as described above. We do not cover any incidental or consequential damages that may arise from the use or inability to use our products. Our liability is strictly limited to the purchase price of the defective product.
10. Third-Party Manufacturers
In cases where the product is covered by a warranty from the manufacturer, kopira.xyz will facilitate the warranty claim process, but the manufacturer’s terms and conditions will apply. Please review the manufacturer’s warranty policy for additional information.
Customer Responsibilities
11. Proper Use and Maintenance
To ensure the longevity and optimal performance of your product, it is important to follow the care instructions provided with the product. This may include guidelines on cleaning, maintenance, and proper storage. Failure to maintain the product as instructed may void the warranty.
12. Inspection upon Arrival
We recommend that you inspect your product immediately upon delivery. If there are any visible defects or damages, please report them to our customer support team within 7 days of receiving the product. After this period, the product will be considered accepted as is, and warranty claims will be processed based on the nature of the defect.
13. Warranty Transferability
The warranty is valid only for the original purchaser and cannot be transferred to a new owner. Proof of purchase is required for all warranty claims, so be sure to retain your receipt or order confirmation.
14. International Warranty
For international customers, our warranty policy applies only within the countries where kopira.xyz operates. If you are located outside of these regions, we may be unable to process a warranty claim unless additional shipping costs are covered by the customer.
Changes to the Warranty Policy
15. Policy Modifications
kopira.xyz reserves the right to modify or update this warranty policy at any time. Any changes will be posted on this page, and the revised policy will apply to all products purchased after the effective date. Please check this page periodically for updates.
16. Legal Rights
This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction. Nothing in this policy affects your statutory rights as a consumer.
Contact Us
For any inquiries or assistance with a warranty claim, please contact our customer support team at:
Address: 889 S Hairston Rd, Stone Mountain, GA 30088, United States
Phone: +14043712711
Email: admin@kopira.xyz