At kopira.xyz, we are committed to providing the best products and services to our customers. We understand that sometimes a purchase might not meet your expectations, and we want to make your return process as simple and hassle-free as possible. Please read our return policy carefully to ensure you are aware of the guidelines and procedures for returning items.
General Return Guidelines
We accept returns within 30 days of the purchase date for most items. All returned products must be in their original condition, unused, and with the original packaging. You are responsible for the shipping costs associated with returns, unless the return is due to our error (e.g., defective items or wrong products).
Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
- Unused and unopened: The item should be unused, unworn, and in the same condition that you received it.
- Original packaging: The item must be returned with its original packaging, including any tags, labels, or accessories.
- Receipt or proof of purchase: You must provide a receipt or proof of purchase for the return to be processed.
- Timeframe: The return must be initiated within 30 days from the date of purchase.
Non-returnable Items
Certain products are non-returnable, including:
- Gift cards
- Personalized or custom-made items
- Opened software or digital downloads
- Items marked as final sale
If you are unsure whether your item qualifies for return, please contact our customer service team for clarification.
How to Return an Item
Returning an item is simple. Please follow these steps to ensure your return is processed smoothly:
1. Contact Us
Before sending back your product, please reach out to our customer service team at [insert email/phone number]. Provide the following information:
- Your order number
- The product(s) you wish to return
- The reason for the return
We will respond to your request within 2-3 business days and provide you with instructions on how to proceed with the return.
2. Pack the Item Securely
Ensure that the item is carefully packed to prevent damage during the return shipment. It is recommended to use the original packaging, but if that is no longer available, please use suitable packaging to protect the product.
3. Ship the Item Back
Once you have received return instructions from us, ship the item back to the address provided. You are responsible for the return shipping costs unless the return is due to a defect or error on our part. We recommend using a tracked shipping service, as we are not responsible for items lost during return shipment.
4. Processing Your Return
Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned earlier. If everything is in order, we will process your refund or exchange. Please allow up to 7 business days for your return to be processed and your refund to be issued.
Refunds and Exchanges
We offer both refunds and exchanges, depending on your preference and the availability of the item. Here is how each option works:
Refunds
If you prefer a refund, we will issue a refund to the original payment method used during the purchase. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
Exchanges
If you would like to exchange an item for another product, we will gladly assist you. The item you wish to exchange must meet the return eligibility requirements. If the replacement item is of equal or greater value, we will charge or refund the difference accordingly.
If you are exchanging for a different size, color, or model, please ensure that the new item is available in stock. If the item is out of stock, we will issue a refund.
Defective or Incorrect Items
We strive to ensure all products are in perfect condition before shipping. However, if you receive a defective or incorrect item, please follow these steps:
- Contact our customer service within 7 days of receiving the product.
- Provide the order number, a description of the defect or mistake, and pictures of the item if necessary.
- We will arrange for the defective or incorrect item to be returned and issue a full refund or send a replacement, depending on your preference.
kopira.xyz will cover the return shipping costs for defective or incorrect items.
Damaged Items
If an item arrives damaged due to shipping, please do the following:
- Take photos of the damaged item and packaging.
- Contact our customer service team within 3 days of receiving the damaged item.
- We will assess the damage and arrange a return for a replacement or refund. We may also request that you keep the damaged item and packaging for shipping inspection purposes.
Please note that damage caused after the item has been opened or used is not covered by our return policy.
Restocking Fees
In some cases, a restocking fee of up to 15% may apply for returns that are not due to defects or errors on our part. This fee helps cover the costs of processing the return, repackaging, and restocking the item.
Exceptions to the Return Policy
While most products are eligible for return, there are some exceptions, including:
- Products that were on sale or marked as final sale
- Items that are customized, personalized, or made to order
- Products that have been opened or used (unless defective)
If you are unsure whether your item falls under an exception, please contact our customer service team for clarification.
Return Policy Changes
kopira.xyz reserves the right to update or change our return policy at any time. Any changes will be reflected on this page, and the revised policy will apply to all returns made after the date of the update. We recommend checking this page periodically for any updates.
Contact Us
If you have any questions or concerns about our return policy or need assistance with a return, please feel free to reach out to us:
- Address: 889 S Hairston Rd, Stone Mountain, GA 30088, United States
Phone: +14043712711
Email: admin@kopira.xyz
Our customer service team is available to assist you Monday through Friday from 9:00 AM to 5:00 PM (local time).
Conclusion
We want your shopping experience with kopira.xyz to be enjoyable and seamless. Our return policy is designed to give you peace of mind when making a purchase. If you have any questions, don’t hesitate to contact us. Thank you for shopping with us!